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Customer Asset Management

Track Every Customer's Equipment and Its Warranty

Furnaces, ACs, water heaters — record install date, warranty period, and get color-coded alerts before warranties expire.

No credit card required · Setup in 5 minutes

Overview

What It Does

When a customer calls about their water heater, you should already know the model, install date, and whether it's still under warranty. SalesButler's Equipment Tracking lets you record installed equipment per customer with model, serial, install date, and warranty period. Server-side warranty expiry calculation drives color-coded badges (green / amber ≤30 days / red expired) so your office staff sees risk at a glance. Per-asset shareable QR tokens let homeowners pull up their equipment info from their phone.

SalesButler · Pipeline
Pipeline
+38% booked
12
New leads
7
Quoted
5
Booked
4.9 avg · 127 reviews
This month
How It Works

Step-by-Step Guide

1

Record Equipment

On the customer record, add installed equipment with model, serial, install date.

2

Set Warranty Period

Define the warranty length; expiry is computed server-side.

3

See Color-Coded Status

Green (active) / amber (≤30 days to expire) / red (expired) badges flag risk.

4

Generate QR Code

Each asset gets a shareable token; the QR renders client-side via api.qrserver.com.

5

Customer Scans QR

Public asset page renders model, serial, install, warranty + business CTA — internal notes never exposed.

Benefits

Why You'll Love This Feature

Per-Customer Equipment

Track every installed asset per customer.

Warranty Expiry

Server-side expiry calculation drives color-coded badges.

Risk at a Glance

Green/amber/red badges flag what needs attention.

Per-Asset QR Codes

Homeowners scan the QR to view their equipment from a phone.

Internal Notes Excluded

Public asset pages exclude internal notes — only customer-safe info shows.

Easy Updates

Update install date, warranty period, or service notes anytime.

Use Cases

Perfect For

HVAC dealers tracking installed systems for warranty and PM scheduling

Plumbing shops tracking water heaters and softeners

Garage door installers with annual maintenance contracts

Pool builders tracking pumps, filters, and heaters

Premium service offering — 'we keep your equipment records'

FAQ

Frequently Asked Questions

What plans include Equipment Tracking?

Equipment & Warranty Tracking is included on the Growth and Pro plans.

What does the QR code reveal?

Model, serial, install date, warranty status, and your business name + call CTA. Internal notes are never exposed.

Is the QR code permanent?

Yes — the token persists per asset; you can rotate or revoke if needed.

How is warranty expiry calculated?

Server-side via setUTCMonth — accurate across timezones and DST.

Can I bulk-import equipment from a CSV?

Yes — equipment imports via the standard CSV importer.

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