What It Does
When an emergency call comes in, you need to know which tech is closest — not who you think might be nearby. SalesButler's GPS Technician Tracking quietly pings each tech's location through the technician portal, storing last latitude, longitude, and timestamp. Dispatchers can view live location per job to make smarter routing decisions, and Route Optimization uses the same data to plan the next day from where the tech actually ended.
Step-by-Step Guide
Tech Logs Into Portal
When a tech opens the portal on their phone, location services request permission.
Silent Pings
The portal silently pings location at intervals while the tech is active.
Location Stored Per Tech
Last lat/lng and timestamp save against the tech record.
Dispatcher Views Live
Dispatchers see live location per active job for routing decisions.
Route Optimization Uses It
The route optimizer starts the day's plan from each tech's last known location.
Why You'll Love This Feature
Real-Time Location
Last lat/lng and timestamp per tech, always current.
Per-Job Visibility
See where the tech assigned to a job is right now.
Smarter Routing
Dispatch the closest tech to emergency calls without guessing.
Silent Pings
No tap-to-clock-in — tracking happens automatically while the portal is open.
Feeds Route Optimizer
Route optimization starts from the tech's last known position.
Per-Tech Privacy
Tracking only runs while a tech is actively logged into the portal.
Perfect For
Dispatching emergency calls to the nearest available tech
Verifying time-on-site for billing or coaching disputes
Building optimized routes from real ending locations
Coordinating multi-stop service days
Customer ETA calculations powered by real GPS, not guesswork