What It Does
Texting between dispatch and a tech in the field happens constantly — and almost always over personal phones. SalesButler's Internal Team Chat gives each job its own internal chat thread visible only to your team. Notes, photos, and decisions live alongside the customer record but never appear on customer-facing communications.
Step-by-Step Guide
Open a Job
Each job has its own internal chat tab.
Tag a Teammate
Mention dispatch, the tech, or anyone else who needs eyes on it.
Share Context
Drop notes, photos, or decisions that the customer should never see.
History Stays Forever
Every message is stored against the job for future reference.
Customer Never Sees It
Internal chat is fully separated from customer-facing SMS.
Why You'll Love This Feature
Job-Scoped Threads
Every job gets its own conversation — no clutter.
Internal Only
Customers never see what your team says about the job.
Photos & Notes
Drop site photos, decision notes, and pricing discussions internally.
Persistent History
Threads stay attached to the job for as long as the record exists.
Cross-Org Isolation
Chat is scoped to your org — never bleeds across accounts.
Better Handoffs
When a tech rolls off, the next person has full context.
Perfect For
Coordinating between dispatch and a tech in the field
Pricing discussions out of the customer's view
Documenting decisions for audit or coaching
Onboarding a new tech with full job context
Replacing personal-phone texting with auditable threads