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Communication

Save Your Best Messages and Reuse Them With One Click

Reusable SMS templates with merge variables ({{first_name}}, {{appointment_time}}) and live preview before sending.

No credit card required · Setup in 5 minutes

Overview

What It Does

Your team types the same five messages every day. Stop. SalesButler's SMS Templates let you save your best messages with merge variables that auto-fill from the lead record — first name, appointment time, address, you name it — and a live preview shows exactly what the customer will see before you send. Faster sends, more consistent voice, fewer typos.

SalesButler · Inbox
Missed call recovered
Auto-text sent in 8 seconds
● Live
Customer · 9:42 AMSorry I missed your call — I need a quote ASAP.
SalesButler · 9:42 AMThanks for reaching out! I can get you a same-day estimate — what's the address?
Booked in 47s$2,400 job
How It Works

Step-by-Step Guide

1

Build a Template

Type your message; add merge variables wherever personalization helps.

2

Save It

Templates are reusable across the whole team.

3

Pick When Sending

When composing a message, pick a template from the dropdown.

4

Live Preview

Preview shows the merged message with the actual customer data.

5

Send

One click to send the personalized, on-brand message.

Benefits

Why You'll Love This Feature

Reusable Templates

Save once, reuse forever.

Merge Variables

Auto-fill name, appointment time, address, and more.

Live Preview

See the merged message before you send — no surprises.

Team Library

All saved templates are shared across the team for consistency.

Faster Sends

10x faster than typing the same message every time.

Easy to Edit

Update a template and the next send uses the latest version.

Use Cases

Perfect For

Appointment confirmation texts

On-the-way notifications with ETA

Quote follow-ups

Review request boilerplate

Common service-specific responses (HVAC tune-up, plumbing emergency)

FAQ

Frequently Asked Questions

Are templates included in all plans?

Yes — SMS Templates are available on every plan.

What merge variables are supported?

First name, last name, appointment time, address, service type, and more.

Can templates have images?

Today, text only. MMS template support is on the roadmap.

Can different team members have different templates?

All templates are org-wide for consistency, but per-user templates are on the roadmap.

What happens if a merge variable is missing?

The variable is left blank or replaced with a fallback value you can configure.

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