What is Dispatching?
Dispatching is the process of assigning jobs to field technicians and routing them efficiently — deciding who goes where, in what order, and keeping the customer informed of arrival.
How modern dispatch works
A dispatch board shows every job's status — assigned, en route, on site, done — and routes techs by location and skill. Automatic 'tech on the way' texts cut the where-are-you calls that tie up the office.
Why it matters
Good dispatching means more jobs completed per truck per day and faster response to emergencies — directly increasing revenue without adding headcount.
What is dispatching in field service?
Assigning jobs to technicians and routing them efficiently, while keeping customers updated on arrival.
How is dispatch software different from scheduling?
Scheduling books jobs onto the calendar; dispatching assigns and routes them to techs in real time on the day of service.