What is Field Service Management (FSM)?
Field service management (FSM) is the coordination of a company's field operations — scheduling, dispatching, work orders, invoicing, and technician tracking — typically through software built for businesses that send people to job sites.
What FSM software does
FSM platforms put scheduling, dispatch, job details, customer history, and invoicing in one place so the office and field stay in sync. Many add mobile apps so technicians can see their day, capture photos, and collect payment on site.
FSM vs CRM
A CRM focuses on capturing and converting leads into customers; FSM focuses on executing the work after it's booked. The strongest setups connect the two so a lead flows cleanly into a scheduled, invoiced job.
What is field service management?
Software and processes for running field operations — scheduling, dispatch, work orders, and invoicing — for businesses that send crews to job sites.
Is field service management the same as a CRM?
No. A CRM captures and converts leads; FSM executes the booked work. The best setups link them together.